The following instructions are intended to help our MSP partners to understand the XeneX services and how to configure different agents required for these services.
The onboarding is a self-services process. As such these steps are easy to follow. However, we are here to help. So, please do not hesitate to contact support@xenexsupport.com if you need any help and we will get back to you within 24 hours.
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Endpoint Detection and Response (EDR) is a cybersecurity solution designed to protect individual endpoints, such as computers, servers, and mobile devices. EDR solutions continuously monitor endpoints for malicious activity, detect threats in real-time, and respond to incidents promptly. This proactive approach helps organizations mitigate cyberattacks, reduce downtime, and minimize financial losses.
EDR SOC Monitoring is a cybersecurity service that augments your internal security team by providing 24/7 monitoring, threat hunting, and rapid response to cyberattacks. Our EDR SOC Monitoring service leverages the robust threat detection capabilities of EDR, a leading endpoint detection and response solution. By continuously analyzing endpoint activity for suspicious behavior, even beyond traditional security measures, our expert security analysts proactively hunt for threats. When threats are detected, such as ransomware, malware, or data breaches, our team swiftly identifies and responds to them, minimizing downtime and damage to your business. This proactive approach enhances your overall security posture, frees up your internal IT team to focus on other critical tasks, and ensures rapid and effective incident response.
To get started, we need information about your environment in order to get you properly set up. Please fill out this EDR Questionnaire. After completing, proceed to the options below.
Cybersecurity awareness and phishing simulation training offer comprehensive tools and services designed to empower employees to recognize and respond to phishing attacks effectively. Through engaging training modules and realistic phishing simulations, we can help organizations build a strong human firewall. By continuously educating employees about the latest phishing techniques and best practices, we empower them to make informed decisions and protect sensitive information. Combining training and awareness campaigns helps organizations create a culture of cybersecurity, reducing the risk of successful phishing attacks and safeguarding valuable assets.
We provide you with both a phishing campaign and a training campaign. The Phishing campaign is done by sending emails to the users in your organization that are designed to look like real emails. These phishing emails emulate the ones attackers are using every day to try and steal sensitive data and gain access to your computer. These emails are hand selected from a list of hundreds of templates, and each month a new campaign will be launched with different emails. You will have the option of choosing the themes for each month’s campaign and the Email content will reflect that. Once the campaign starts, we can check who is opening emails, who is clicking on links in emails, and who is replying to emails. This gives us specific data that we can use to track progress over time.
The training campaign comes after or during the phishing campaign. It consists of videos, articles, and quizzes on how to spot phishing and how to have good cybersecurity posture. These are used to train employees on how to be more aware and smarter when choosing what to click on. The goal is that this training will help them be more aware the following month, and we will see a trend of less people clicking on phishing email links.
We can also deploy a Phish Hook button feature, allowing all users to have a button to press when they suspect an email is a phishing email. This enables us to track who is reporting emails and improve their cybersecurity posture.
To get started with Cybersecurity Phishing Training and Awareness for your organization, please validate it is part of the packages/services that you selected in the MSP Self-Service Portal. Please fill out the Phishing Training and Awareness Questionnaire and submit. This must be filled out separately for each of your customers who need Phishing Awareness and Training. If you want settings to be the same for every customer, just note that on the documents instead of filling in all the information twice. Make sure all users for each organization are given in separate questionnaires.
For the specific steps of getting started, please go to the Getting Started with Phishing Training and Awareness.
Backup is a crucial process that involves creating copies of your important data and storing them securely in a separate location. This safeguards your data from potential loss or damage due to various threats such as hardware failures, cyberattacks, natural disasters, or accidental deletion. Regular backups ensure that you can restore your data to its original state in case of an unforeseen event, minimizing downtime and potential financial loss.
Complete the Backup Questionnaire for each of your customers and XeneX will get back to you with installation materials to install the Backup agent. Please go to the Getting Started with Backup page and follow the steps.
Complete the Patch Management Questionnaire and XeneX will get back to you with installation materials to install the Patch Management agent. Please go to the Getting Started with Patch Management page and follow the steps.
