Security Analyst - SOC
Work Location: Chattanooga, TN & Remote
Travel scope: Up to 10% in region.
About the Role:
XeneX is searching for a highly motivated, flexible, SOC Analyst that will be responsible for the basic day to day monitoring and administration of our XeneXSOC.
This is an entry level position relative to XeneX, but requires more knowledge and experience than entry level networking positions of a similar nature as it is assumed that qualified personnel have an advanced understanding of the underlying networking and administration technique including some specialized security and systems management skills.
This position would report to the Senior Admin or Senior Engineer associated with each group of Analysts pending total staff size and will be responsible for performing routine actions of analyzing correlated event logs to help identify normal versus malicious activity in the network/domain.
Skillset
Monitoring tasks
Log monitoring
Ticket processing
Alarm evaluation and research
Customer notifications and communications
Event trending
Identifying unusual events
Standard report generation and distribution
Running integrated tools and jobs
Working with identified customer assets
Monitoring typical protocol breakdown
System tasks
Connectivity verification and status
xenexSOC component status monitoring and notification
System resource status checks, RAM/CPU usage etc...
Storage checks, disk usage and availability
identify any system anomalies
Escalation to Tier 2 personnel for any issues unable to resolve.
Roles and Responsibilities
Tier 1 support
Primary event monitoring
Identifying abnormal events
Customer status evaluation
Access limited to web interface
Product demonstration
Pre-sales feature support
Customer communications
End user documentation creation.
Qualifications.
Strong understanding of networking concepts
Understanding of systems logging methods and technologies
Understanding of SIEM concepts
Understanding of SIEM tools and utilities
Experience in cross platform systems administration.
Microsoft Windows
Cisco
Linux
Strong communication skills
Ability to author technical documentation
Excellent customer services skills
Administrative entry level professional certification
Ability to understand and follow SLAs
Follows "Best Practices" in regards to all responsibilities
Highly self motivated
Team oriented
Detail oriented
Highly organized and efficient work habits
Problem solving skills
Education and/or Experience.
Bachelors degree or appropriate level of professional certification in systems administration.
3-5 years of relevant systems administration experience.